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Privacy Policy

SHINING 3D

Global Privacy Policy

Last updated: July 4, 2024

Shining 3D Tech Co., Ltd. and its affiliated companies including Shining 3D Technology GmbH, Shining 3D Technology Inc., Shining 3D(HK) Company Limited, Hangzhou Shining 3D Digital System Co., Ltd., Hangzhou SHINING3D Dental Technology Ltd., Hangzhou Shining3D Aiprint Tech Co., Ltd., Chongqing Shining Tech Co., Ltd., Beijing TenYoun 3D Technology Co., Ltd., TenYoun 3D (Tianjin) Technology Co., Ltd., Hangzhou TenYoun 3D Detection Technology Co.,Ltd. (hereinafter referred to as “we” and “SHINING 3D”) acknowledge that the protection of personal information is one of our most significant legal obligations. We respect your right to privacy and value the relationship with customers, business partners and others by complying with all applicable privacy and data protection laws.

This Privacy Policy describe the types of information we may collect from you that you may provide when you visit our website, including any subdomains, or any other services that link to this Privacy Policy. This Privacy Policy sets out what personal information we collect, how we collect it, how we use it, your rights in connection with how we process your personal information and other important topics relating to privacy and personal information protection.

 

  1. How SHINING 3D Collect Your Personal Information and Purposes.

SHINING 3D collects the following types of personal information:

  • Online consulting

When you consult with our customer service team online, we may collect contact information (name, e-mail, address, etc.) and other personal information that you may provide during the consultation so that we can respond your requirements.

  • Subscription and Activity participation

When you participate in our exhibitions, training, or other marketing activities, we may collect your name, phone number, email address and other data you submit to meet your requirements in activity registration or newsletter subscription.

  • Online shopping

When you use our online shopping mall, we may collect your account information registered on our shopping mall, name, delivery address, contact number, email，credit card information, and other information in order to achieve our business cooperation.

  • Support service

When you submit a ticket, we may collect your account information registered on support portal, username, email address and other information you may submit to provide you with aftersales service.

  • Recruitment services

When you apply for a job listed on this website, you are required to provide us with your resume information such as your name, contact details, education, and work experience.

 

We may use your personal information for purposes other than the ones listed above. Should this be the case, we will inform you of the purpose in accordance with applicable laws and regulations.

 

 

  1. How SHINING 3D May Share Your Personal Information

SHINING 3D will not share or disclose your personal information except as described here:

  • Sharing with other SHINING 3D affiliates

We may share your personal information with other SHINING 3D affiliates which maybe in different countries/territories. SHINING 3D affiliates will only use your personal information complying with this Privacy Policy and applicable privacy and data protection laws.

  • Sharing with third-party service providers

SHINING 3D may engage different third-party service providers to support our products and service, including customer service, logistics service, technical support etc.. SHINING 3D requires these third-party service providers to use the shared personal information only within the scope of performing service on our behalf and complying with applicable privacy and data protection laws. 

Appropriate safeguards to ensure the integrity and security of your Personal Data when engaging such service providers will be implemented.

  • Sharing with business partners

SHINING 3D may share your personal information with our business partners who cooperate with us to provide products and service to you, such as dealers or distributors. SHINING 3D requires these business partners to use your personal information complying with this Privacy Policy and applicable privacy and data protection laws.

  • Others

SHINING 3D may share your personal information with third parties when it is necessary to: (i) comply with laws, regulations, court orders, or other legal process; (ii) detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law; or (iii) protect your or others’ health, safety, welfare, rights or property or SHINING 3D’s rights or property.

We may need to share your personal information with more recipients than the ones listed above. Should this be the case, we will inform you of the change in accordance with applicable laws and regulations.

 

  1. How SHINING 3D Secures Your Personal Information

We have taken industry-compliant security measures to protect the personal information you provide from unauthorized access, public disclosure, use, modification, damage or loss of data. We have obtained the following certifications related to information security and privacy protection: ISO27001, ISO27701, ISO27017, ISO27018. We will take all reasonable measures to protect your personal information. For example, we provide secure ways of accessing to the site, we use encryption to ensure the confidentiality of data, we use trusted protection scares against malicious attacks on data, we deploy access controls to ensure that only authorized personnel have access to personal information, and we conduct security and privacy training courses to enhance employee awareness of the importance of protecting personal information.

We have a management system to correct and prevent personal information security risks as well as the appropriate technical and organizational measures to address such risks. In the event of an unfortunate personal information security incident, we will promptly inform you of the basic circumstances and possible impact of the security incident, the measures we have taken or will take, the advice you may take to prevent and reduce risk, your remedial measures, etc. according to the requirements with applicable privacy and data protection laws. We will promptly inform you of the incident-related situation by mail, letter, telephone, push notification, etc.. When it is difficult to inform personal information subject one by one, we will take a reasonable and effective way to issue an announcement. At the same time, we will also be in accordance with the requirements of the regulatory authorities to report the handling of personal information security incidents.

 

  1. Retention of Your Personal Information

In general, SHINING 3D will keep your information as long as it is needed to achieve our purposes listed above, as well as for the time necessary to meet any legal, tax, or reporting requirements. How long we will keep your personal information will vary depending on the specific purpose we collect and use your personal information.

We do not keep your personal information for longer than necessary unless we cannot delete it for legal or technical reasons.

 

  1. Global Transfer of Your Personal Information

To provide you with the products and service and to facilitate our global operations, your personal information might be transferred to third countries/territories and/or a third party outside the country/territory where you reside for processing. The privacy and data protection laws of these countries/territories may be different from that of your country/territory.

To fully protect your personal information, we will only transfer your personal information to countries/territories with adequate safeguards in place and in full compliance with applicable laws and for the purposes in this Privacy Policy.

 

 

  1. Children

SHINING 3D websites, Apps, products and service are not intended for children under the age of 13 or the relevant minimum age under applicable local legal requirements.

If we discover that we have accidentally collected personal information from a child, we will remove that child’s personal information from our records as soon as reasonably possible.

 

 

  1. Right in Relation to Your Personal Information

You have certain rights towards your personal information pursuant to applicable privacy and data protection laws. In general, the rights you have include but not limited to:

  • Right to access and correct personal information

You have the right to review, correct and update the personal information we collect from you. Once you exercise the right to access or correct and we have confirmed your verification, we will disclose to you the scope and categories of personal information we collected about you, the specific purpose for collecting your personal information, the sharing and disclosure of your personal information and relevant information you request or correct the information you request.

  • Right to delete personal information

You have the right to request that SHINING 3D delete your personal information we collect, subject to certain exceptions. Once you exercise the right to deletion and we have confirmed your verification, we will delete or direct our service providers to delete your personal information from our records. Please note that we may deny your request if retaining the information is necessary for us to provide products and service you requested, perform the contract with you, detect, prevent, and respond to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law or fulfill other legal obligations.

  • Other rights

You have other rights towards your personal information besides the above-mentioned rights according to the applicable privacy and data protection laws.

You can exercise your rights using the tools that we make available via our websites or emailing us or sending us a letter to the address below and we will treat your requests in accordance with applicable privacy and data protection laws.

  • mail: dp@shining3d.com

Address: [No.1398, Xiangbin Road, Wenyan, Xiaoshan, Hangzhou, Zhejiang Province, China  311258 ]

 

  1. Additional Information for GDPR

If you are a resident in EU/EEA, the following should apply in addition to the above contents.

  • Legal basis for processing your personal data

The legal basis for SHINING 3D’s processing of your personal data will depend on the specific purposes of the processing. For most personal data processing activities covered in this Privacy Policy, the legal basis are that the processing is necessary for the performance of a contract with you, the processing is necessary for the legitimate interest of SHINING 3D, the processing is necessary for comply with legal obligations or your consent.

  • Processing on the legal basis of performance of the contract

Examples of processing activities for which it is necessary for performance of a contract are mainly providing products and services may include: (i) fulfilling our obligations towards you as a customer, such as carrying through purchases and the provision of service and support; (ii) enabling functions of SHINING 3D products and service towards you as a user; (iii)enabling general customer care and customer service; or (iv) responding to your complaints and requests.

  • Processing on the legal basis of legitimate interests

The legitimate interests we rely on to process your personal data may include: (i) communicating with current or potential customers; (ii) enabling deep learning of the 3D printer, 3D scanner and relevant hardware, software and service; or (iii) improving our products and services, developing new SHINING 3D websites, Apps, products and service.

  • Processing on the legal basis of legal obligations

Examples of processing activities in which we must process your personal data to fulfill our legal obligations may include: (i) establishing, exercising, or defending legal claims; (ii) complying with court orders or other legal process; or (iii) detecting, preventing, and responding to fraud, intellectual property infringement, violation of our contracts or agreements, violations of law.

  • Processing on the legal basis of your consent

Examples of processing activities for which we use your consent as the legal basis may include: (i) marketing ourselves and our products and providing you with relevant information and customized offers in newsletters and on the internet; or (ii) customizing our products and service to your preference.

  • Cross-border transfer of your personal data

SHINING 3D has several subsidiaries around the world so that SHINING 3D entities may transfer data between them and the service providers to ensure the most efficient data processing. Third-party countries/territories to which we may transfer your personal data include Germany, China (the mainland and Hong Kong), Japan and the United States. Certain countries in which recipients and data processors may be located and to which Personal Data may be transferred may however not have the same level of protection of Personal Data as the one afforded in the EEA. For Personal Data transferred to countries outside of the EEA in such cases, we have established standard contractual clauses with our service providers to ensure they protect your information and to enforce legal transfers of data internationally. Moreover, SHINING 3D will always comply with applicable laws and seek to retain data in its region of origin or ensure adequate and appropriate technical and legal safeguards for international data transfers.

  • Your rights toward your personal data

According to General Data Protection Regulation and applicable laws in EU, you have the following rights towards your personal data:

  • Right to access. You can request details of your personal data that we hold. We will confirm your verification and disclose supplementary information including the categories of data, the sources from which it originated, the purpose and legal basis for the processing, the expected retention period, and the safeguards regarding data transfers to non-EU/EEA countries, subject to the limitations set out in applicable laws and regulations. We will provide you free of charge with a copy of your personal data, but we may charge you a fee to cover our administrative costs if you request further copies of the same information.
  • Right to rectification. We will conform with your verification and comply with your request to correct incomplete or inaccurate parts of your personal data.
  • Right to erasure. At your request, we will delete your personal data promptly if: (i) it is no longer necessary to retain your personal data; (ii) you withdraw the consent which formed the basis of your personal data processing; (iii) you object to the processing of your personal data and there are no overriding legitimate grounds for such processing; (iv) you object to the processing of your personal data and there are no overriding legitimate grounds for such processing; (v) your personal data was processed illegally; or (vi) your personal data must be deleted for us to comply with our legal obligations. We will decline your request for erasure if processing of your personal data is necessary: (i) to comply with our legal obligations; (ii) in pursuit of a legal action; (iii) to detect and monitor fraud; or (iv) for the performance of a task in the public interest.
  • Right to data portability. At your request, we will provide you free of charge with your personal data in a structured, commonly used and machine readable format, if: (i) the processing of your personal data is based on your consent or required for the performance of a contract; or (ii) the processing is carried out by automated means.
  • Right to object processing. Where we process your personal data based upon our legitimate interest (or that of a third party), you have the right to object to this processing on grounds relating to your particular situation if you feel it impacts on your fundamental rights and freedoms. We will comply with your request unless we have compelling legitimate grounds for the processing which override your rights and freedoms, or where the processing is in connection with the establishment, exercise or defense of legal claims.
  • Right to restrict processing. At your request, we will limit the processing of your personal data if: (i) you dispute the accuracy of your personal data; (ii) your personal data was processed unlawfully and you request a limitation on processing, rather than the deletion of your personal data; (iii) we no longer need to process your personal data, but you require your personal data in connection with a legal claim; or (iv) you object to the processing pending verification as to whether an overriding legitimate ground for such processing exists. We may continue to store your personal data to the extent required to ensure that your request to limit the processing is respected in the future.
  • Right not to be subject to decisions based solely on automated processing. You will not be subject to decisions with a legal or similarly significant effect (including profiling) that are based solely on the automated processing of your personal data, unless you have given us your explicit consent or where they are necessary for a contract with us.
  • Right to withdraw consent. You have the right to withdraw any consent you may have previously given us at any time.
  • Right to complain to a supervisory authority. If you are not satisfied with our response, you have the right to complain to or seek advice from a supervisory authority and/or bring a claim against us in the court where the defendant is located.

 

  1. Updates

This Privacy Policy may be updated to reflect changes of laws and regulations or our processing of your personal data. We encourage you to review our Privacy Policy every time you use our website or services.

 

  1. Contact us

If you have any questions or opinions regarding this Privacy Policy, or if you have a request regarding information you provided us, you may either email us or send us a letter to the address below:

E-mail: dp@shining3d.com

Address: [No.1398, Xiangbin Road, Wenyan, Xiaoshan, Hangzhou, Zhejiang Province, China  311258 ]

 

Cookie Policy

To make the websites managed by Shining 3D Tech Co., Ltd. and its affiliated companies (hereinafter referred to as “we” and “SHINING 3D”) work properly, we sometimes place small data files called cookies on your device.

What are cookies?

A cookie is a small text file that a website stores on your computer or mobile device when you visit the site.

How do you control cookies on our websites?

You can control what cookies you allow via the settings of your web browser (Chrome, Internet Explorer, Firefox, Opera, Safari).

 Which cookies we store and why?

Name

Purpose

Provenance

Expiry

__hssrc

 

Collect information about how visitors use our website that can help us improve our website

HubSpot

Session

__hstc

 

7 months

hubspotutk

1 year

_fbp

Track and analyze user behaviour and to deliver targeted advertising

Facebook

4 months

_fw_crm_v

Used for customer relationship management functions

Freshworks

1 year

_ga

_ga_D6GJR181TN

_ga_NYXGC1TMSB

_ga_TF77EZZ0VP

_gid

Collects information about the users and their activity on the website for analytics and reporting purposes.

Google Analytics

1 year

_gat_gtag_UA_57424757_1

Session

_gcl_au

4 months

_gid

1 day

Questions?

See our Privacy Policy or contact us at dp@shining3d.com .